Shipping policy

Shipping Policy

Shipping & Fulfillment

Orders placed through Prostranal / PRSTN ENTERPRISES are fulfilled by trusted third-party production, printing, and logistics partners.

Once an order has been processed and handed off to the fulfillment provider or shipping carrier, delivery times are estimates only and are not guaranteed.

Processing Time

Orders are typically processed within 3–5 business days before shipment. Processing times may vary due to product availability, production timelines, or order volume.

Shipping Time

Shipping times vary based on destination, carrier, and shipping method selected at checkout. Estimated delivery dates provided at checkout are not guaranteed and may be affected by factors outside our control.

Shipping Delays & Carrier Issues

PRSTN ENTERPRISES is not responsible for delays caused by shipping carriers, customs processing, weather conditions, incorrect addresses provided by the customer, or other circumstances beyond our control.

If a package is marked as delivered by the carrier but cannot be located, customers are encouraged to contact the carrier directly and notify us by replying to the order confirmation email so we may assist where possible.

Lost or Damaged Packages

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery by replying to your order confirmation email. Requests must include your order number and photo evidence, as outlined in our Refund Policy.

International Shipping

International shipments may be subject to customs inspections, duties, taxes, or delays imposed by the destination country. Customers are responsible for any applicable customs fees or import taxes.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for orders delayed or misdelivered due to incorrect or incomplete address information.