Refund policy

Refund Policy

At Prostranal, we take pride in the quality and care behind our products. Due to the nature of the items we sell, we ask that customers review this policy carefully before completing a purchase.

Final Sale Items

All intimate wellness products, including but not limited to silicone devices, accessories, and any product intended for personal or hygienic use, are final sale and not eligible for return or refund once delivered. This policy is in place to protect customer health, safety, and hygiene.

Books & Printed Materials

Books and printed educational materials are also final sale and are not eligible for return or refund once shipped, except in cases of damage or fulfillment error as outlined below.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery by replying directly to the order confirmation email associated with your purchase.

To help us review your request efficiently, please include:

• Your order number

• A brief description of the issue

• Clear photo evidence of the damage or defect

After review, we may, at our discretion:

• Issue a replacement, or

• Issue a refund to the original payment method

Approved refunds are typically processed within 5–10 business days, though your financial institution may take additional time to reflect the credit.

Digital Products & Downloadable Content

All digital products, downloadable materials, and online content are non-refundable once access has been granted or a download has occurred.

Refund Method

Any approved refund will be credited back to the original payment method used at checkout, subject to payment processor policies.

Chargebacks & Disputes

If you have a question or concern regarding your order, we encourage you to contact us first by replying to your order confirmation email so we can attempt to resolve the matter promptly and fairly.

If a resolution cannot be reached, you retain all rights provided under applicable consumer protection laws and payment card network regulations to pursue a dispute with your card issuer.

Please note that initiating a chargeback without first contacting us may delay resolution, as payment processors require documentation and investigation. We are committed to working in good faith with customers to address legitimate concerns in accordance with our Refund Policy and applicable laws.

Policy Acceptance

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.